Tell Us What Happened
Build a clear support email without relying on your browser to open a mail app.
Support email draft
To: [email protected] Subject: RaetOS Support - Account or sign-in Name: [your name] Email: [your email] Issue type: Account or sign-in Page or job URL: [optional] What happened: [describe the issue here] Helpful details to include when possible: - What you expected to happen - What actually happened - Browser and device - Screenshot or exact error text
Send to [email protected]
Quick Fixes
Common issues that can usually be checked before sending a support request.
Extension is not detecting a job page
Open the specific job detail page, wait a few seconds for the posting to load, then refresh once. Listing pages should stay quiet until a role is selected.
A job is not appearing in My Queue
Check that the extension is signed in to the same RaetOS account and that the posting was not already captured. My Queue deduplicates repeated job links and descriptions.
Decision Engine is blocked
Review the Master Resume warning. The engine can run better when work history, skills, bullets, education, and profile context have enough source data.
Resume or PDF download is not working
Try a hard refresh, then open the packet again. If it still fails, include the packet name, browser, and what happened after clicking download.
Tracker or Archive looks wrong
Tracker starts when you choose Open Job & Apply from a saved packet. Archive contains jobs skipped from My Queue and closed tracker records.
Turnstile or sign-in is failing
Refresh the page, disable aggressive privacy extensions for RaetOS, and try again. If it persists, include the browser and exact error message.